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Course Details

CMI Level 3 Diploma in First Line Management

Coventry University
School of Lifelong Learning
Contact Provider
3hr session per week for 36 weeks
Short Course
designed for First Line Managers and those aspiring to their first management position.
School of Lifelong Learning , Coventry University , Jaguar Building , Coventry , CV1 5ED, West Midlands, United Kingdom

Diploma in First Line Management Units

  1. Personal development as a first line manager

  2. Improving team performance

  3. Resource planning

  4. Meeting stakeholder needs

  5. Managing and communicating information

  6. Developing individual and teams

  7. Being a leader



Interactive workshops with tutor presentations, group discussions and activities


Course content


  • How to develop and use a personal development plan

  • How to plan and manage work

  • Understand how to develop and maintain effective working relationships to achieve objectives

  • Maintain a healthy, safe and productive working environment

  • How to plan resource needs with the team

  • Understand the need for change to resource requirements

  • Monitor, record and control resources within the work area

  • Identify stakeholders and plan to meet their needs

  • The process required to continually improve meeting stakeholder needs

  • Prepare a case to support a change in meeting stakeholder needs

  • Gather and select data

  • Interpret data and information related to a work activity

  • Communicate the results of the information analysis

  • Factors involved in leading a team to achieve agreed objectives

  • Understand the current competencies of individuals and teams

  • How to develop the competencies of individuals and teams

  • Identify issues which affect performance

  • Select and apply the best course of action to address a performance issue

  • Take action to achieve the performance issue of an individual

  • The organisational requirements for the leader

  • Leadership styles

  • How the leader builds a shared sense of purpose with a team


Individual Units may be taken to achieve ‘Awards’ and ‘Certificates’ from CMI.



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