26th November 2019
When patients are challenging it is all too easy to misinterpret their behaviour and overlook the potential for them to be experiencing negative emotion. Not only is it important to have a better understanding to protect patient welfare but also because challenging patients can increase the potential for human injury. In order to deal effectively with these patients, it is essential to consider the veterinary visit from their perspective and to learn how to anticipate and prevent potentially harmful situations. The concept of feline friendly practice has become well established over recent years but decreasing the potential for the veterinary experience to cause negative emotion and physiological stress has clear benefits whatever the species. During this course delegates will develop skills for dealing with the more challenging canine patients and learn how a behaviourally aware approach can reduce the potential for these issues to arise. Creating canine friendly practices involves decreasing the potential for negative emotion and increasing the triggering of positive emotion.
This course is suitable for both vets and nurses.
Topics to be covered include:
- Seeing the veterinary visit from a canine perspective
- Creating “canine friendly practice” protocols
- Understanding species-specific coping strategies and their role in minimising the negative emotional impact of veterinary visits.
- Developing effective strategies for dealing with behaviourally challenging patients
- How to conduct a practice stress audit – benefits for patient welfare and for the practice bottom line